V12betmy Privacy Policy – Our Commitment to Protecting Your Privacy

1Introduction

V12betmy is fully committed to protecting the privacy and security of the personal information of every user who uses our platform. This Privacy Policy describes the types of information we collect, how we use that information, with whom we share it (if any), and the security measures we take to protect your data.

By using the v12betmy platform — whether through the website or mobile app — you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, we recommend you do not use our services.

This policy applies to all v12betmy users regardless of geographic location, but we take specific measures to comply with applicable data protection laws in Malaysia and other relevant jurisdictions.

2Information We Collect

To provide secure, personalized services and comply with legal requirements, we collect several types of information from our users:

• Registration Information: Full name, email address, phone number, date of birth, residential address, and other personal identification information required during account registration
• KYC Verification Information: Copies of identification cards (MyKad/MyPR), bank statements, utility bills or other identity verification documents required for Know Your Customer (KYC) purposes
• Financial Information: Bank account details, e-wallet numbers, deposit and withdrawal transaction history, as well as betting and win records
• Device Information: IP address, device type, operating system, web browser, language settings, and other technical information automatically collected when you use the platform
• Behavioral Information: Platform usage patterns, games played, time spent, pages visited, and interactions with platform features
• Communication: Records of your communication with our support team via live chat, email or other channels

All information collected is for legitimate purposes related to the provision of our services. We will not collect information that is unnecessary or unrelated to the operation of the platform.

3How We Use Your Data

The personal information we collect is used for various legitimate and transparent purposes:

• Create and manage your user account securely
• Process deposit and withdrawal transactions accurately and promptly
• Verify your identity to comply with KYC and anti-money laundering (AML) regulations
• Provide quality customer support and resolve technical issues
• Send important notifications regarding your account, transactions, or policy changes
• Promote responsible gaming by monitoring unhealthy betting patterns
• Detect and prevent fraud, platform abuse, or illegal activity
• Enhance user experience by personalizing content and promotional offers (with your consent)
• Comply with applicable legal obligations and licensing requirements
• Analyze platform usage trends for service improvement purposes

We will only use your information for clearly stated purposes and will not use it for other purposes without your prior consent.

4Information Sharing With Third Parties

V12betmy respects your privacy and will not sell, rent or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers to process payments, identity verification, server hosting, and technical support services. All these providers are bound by strict confidentiality agreements
• Game Providers: Your gaming information may be shared with game providers such as Evolution Gaming, Pragmatic Play, and others for service provision and dispute resolution purposes
• Payment Processors: Your financial transaction details are shared with payment gateways such as DuitNow, FPX, and e-wallet providers to process your deposits and withdrawals
• Legal Authorities: We may disclose your information if required by law, court order, or lawful request from law enforcement authorities
• Rights Protection: To protect the rights, property or safety of v12betmy, our users, or the public as required or permitted by law

In all cases, we ensure that third parties receiving your information comply with data protection standards comparable to our own policy.

5Data Security

The security of your personal information is our top priority. v12betmy implements multiple technical, physical and administrative security measures to protect your data from unauthorized access, modification, disclosure or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology — the same encryption standard used by banks and financial institutions
• Two-Factor Authentication (2FA): Additional security option that allows you to protect your account with a second verification layer
• Secure Servers: Your data is stored on servers protected by advanced firewalls, intrusion detection systems, and 24/7 security monitoring
• Restricted Access: Only authorized personnel have access to your personal information, and they are bound by strict confidentiality obligations
• Security Audits: We conduct regular security audits to identify and address any vulnerabilities in our systems
• Secure KYC Document Storage: All identification and verification documents are stored in encrypted format with highly restricted access

6Cookies & Tracking Technologies

Like most modern websites, v12betmy uses cookies and similar tracking technologies to enhance user experience and collect information about how our platform is used.

What Are Cookies? Cookies are small text files stored on your device by your web browser. Cookies allow websites to remember your preferences, maintain your login status, and provide a more personalized experience.

Types of Cookies We Use:

• Necessary Cookies: Required for basic platform functions such as login, navigation, and access to secure areas. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies: Collect information about how you use our platform to help us improve performance and user experience
• Preference Cookies: Remember your preferences such as language, currency, and display settings
• Marketing Cookies: Used to track visitors across websites to display relevant ads (only with your consent)

You can manage cookie settings through your web browser. However, disabling certain cookies may affect functionality and your experience when using the v12betmy platform.

7Your Rights as a User

As a v12betmy user, you have certain rights regarding your personal information. We are committed to respecting these rights and making it easy for you to exercise them:

• Right of Access: You may request a copy of the personal information we hold about you at any time
• Right to Rectification: You may update or correct your personal information if it is inaccurate or incomplete
• Right to Erasure: You may request us to delete your personal information, subject to our legal obligations to retain certain records
• Right to Restrict Processing: You may request us to restrict how we use your information in certain circumstances
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format
• Right to Object: You may opt out of the use of your information for direct marketing purposes at any time
• Right to Withdraw Consent: If your data processing is based on consent, you may withdraw that consent at any time

To exercise any of these rights, please contact our privacy team by email at [email protected] or via live chat. We will respond to your request within 14 working days.

8Data Storage

V12betmy will only retain your personal information for as long as necessary for the purposes for which the information was collected, or as long as required by applicable law.

Generally, we will retain your data as long as your account remains active. If you close your account, we may retain certain information for an additional period for purposes of:

• Comply with legal, tax or accounting obligations
• Resolve disputes and enforce our agreements
• Prevent fraud and ensure platform security
• Comply with licensing and audit requirements

Once the retention period expires, we will securely delete or anonymize your personal information so that it can no longer be identified with you.

9Third-Party Services

The v12betmy platform may contain links to third-party websites or services such as game providers, payment processors, or social media platforms. This Privacy Policy applies only to information collected by v12betmy.

When you click on third-party links or interact with third-party services integrated into our platform, you will be subject to their own privacy policies and terms of service. We recommend reading the privacy policy of each third-party website or service you use.

V12betmy is not responsible for the privacy practices or content of third-party websites or services. We carefully select our partners, but we do not control their policies or practices.

10Amendments to Privacy Policy

V12betmy reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be notified to you via:

• In-platform notifications when you are logged in
• Email to the address registered in your account
• Updates to this Privacy Policy page with a clear "Last updated" date

We encourage you to review this Privacy Policy regularly so you stay informed about how we protect your information. Continued use of the platform after any changes is deemed acceptance of the updated policy.

If changes require your new consent under applicable law, we will obtain that consent before using your information in the new manner.

11Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 via the v12betmy platform
• Response Time: We will respond to all privacy inquiries within 48 hours

Our privacy support team is trained to handle all data protection issues seriously and professionally. We will work with you to resolve any concerns in a satisfactory manner.